I.C.T Delivers Exceptional Technical Support for EMS Manufacturer in Indonesia

This article details I.C.T's commitment to providing exceptional technical support for EMS manufacturers globally. We go beyond simply selling equipment; our goal is to build lasting partnerships through comprehensive after-sales service.

Expert Installation and Training Ensure Smooth Operation

In April 2024, a skilled I.C.T SMT engineer, Lucas, traveled to Indonesia to provide installation and training for a PCBA coating machine purchased by an EMS manufacturer. Lucas collaborated closely with the client to adjust their production line and SMT equipment to integrate the new machine seamlessly. This included modifications to circuits and pneumatic pipelines.

Once everything was set up, Lucas conducted a series of training sessions for the client's engineers. He covered the fundamentals of the machine's operation, demonstrated the software, and explained operational procedures in detail. He tailored his explanations to the client's specific PCB boards to ensure optimal use. Throughout the training, Lucas provided guidance and answered any questions that arose.

Understanding the importance of ongoing maintenance, Lucas also provided detailed instructions on daily cleaning and upkeep of the machine. This ensures the machine functions smoothly for extended periods. With Lucas's expertise, the client's engineers quickly grasped the operating procedures and successfully completed a trial production run.

Tailored Solutions for Specific Needs

Lucas recognized the client's unique requirements, such as separating PCBAs and handling high components. He leveraged his extensive experience to provide customized solutions. For instance, he guided the client on bypassing high components, demonstrating the technique before allowing the engineers to practice independently.

Through teamwork and meticulous attention to detail, the installation and training process was completed successfully. The client's engineers gained the necessary knowledge and skills to maximize the machine's capabilities and optimize their production processes.

I.C.T : A Reliable Partner for Your EMS Success

I.C.T 's commitment to international after-sales service exemplifies our dedication to building long-term partnerships and ensuring our customers' success. We provide personalized assistance, leverage professional expertise, and collaborate with clients to solve problems. Our goal is to be a reliable partner in your journey towards operational excellence. Regardless of your location, I.C.T stands ready to support you every step of the way.